Kopo Account Deletion
This page explains how to request deletion of your Kopo account and associated data.
How to request deletion
- Send an email to tresor.mvumbi@smartcloudsystems.net with the subject "Kopo account deletion request".
- Include the sign-in method you used for Kopo, such as Google, Apple, or anonymous play.
- If you signed in with Google or Apple, send the request from the same email address when possible so we can verify the account.
- If you used anonymous play, include your player nickname and any relevant details that can help us identify the account.
Do not send passwords, payment card numbers, or app store account credentials. Kopo does not need them to process deletion requests.
Data deleted
After we verify the request, we will delete or anonymize Kopo account data that is reasonably associated with the account, including:
- Firebase user profile data, including nickname and avatar URL.
- Uploaded avatar image data stored for the Kopo profile.
- Online presence, invitations, and active online game records.
- Feedback records associated with the Firebase user ID.
- Leaderboard and star-count data where it can be linked to the account.
Data retained
Some data may be retained where needed for legal, security, billing, anti-abuse, or operational reasons, including:
- Google Play or Apple App Store purchase and subscription records handled by the app stores.
- Server logs, analytics, backups, and security records retained for a limited period.
- Aggregated or anonymized analytics that no longer identify the deleted account.
Processing time
We aim to process verified deletion requests within 30 days. Some backup, log, purchase, or security records may remain for a reasonable additional period where required.
Contact
For account deletion or privacy questions, contact Smart Cloud Systems at tresor.mvumbi@smartcloudsystems.net .